Back to Troubleshooting & Questions Guides

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Interactive Overview of Appointment Type Settings

This guide will cover only the basic level settings in Simply Schedule Appointments. To get to the Appointment Type settings go to Appointments > Appointment Types > Select one from the list or Add New.

Note: A different guide covers the Advanced Scheduling Options. That includes:

  • Availability Window,
  • Booking Window,
  • Advance
Appointment Type Info
Appointment Type Info

Appointment Type Info

The Appointment Type settings sum up your availability and the rules for your Booking Calendar.

At the basic level, you’ll be able to set:

  • When you’re available for that appointment type
  • How and when your clients can book on your calendar
  • What information you’ll need from clients

In the Premium Editions, you’ll also set things such as:


Click over each settings field to see more information.

Basics Tab
Name Duration Label Slug Booking View Instructions Capacity


The name of the Appointment Type, e.g. 30 Minute Phone Call. This name will display to your customers.


The length of the Appointment Type. Units set in minutes, hours, days, or weeks. The duration will display to your customers too


A color label for this Appointment Type. This is for admin use only and does not display to your customer. Organize and coordinate by colors!


The slug is used with the ssa_booking shortcode to display a specific Appointment Type calendar.

You won’t see the slug field if you’re creating a new Appointment Type. The first save creates a slug for you. After that first save, you’ll be able to see and edit the slug field.

Booking View

The Booking Calendar can show customers the available dates in a monthly or weekly view.


Brief memo for your customer with appointment information. The Booking Confirmation and Email Notifications show this message to your customer.


Used to set a max amount of overlapping appointments. Find more information on that, here: Capacity for Overlapping Appointments

Availability Tab
Time Slot Start Times Time Slot Interval Availability Table

Time Slot Start Times

This give two options for when start times can happen.

Available blocks will show customers time slots as long as they fit in with the rules and other booked appointments (buffer times, availability, notice, etc).

Specific start times will strictly show time slots only on the Time Slot Intervals.

Time Slot Interval

Set the available starting times. Appointments can be available every 10, 15, 20, 30, or 60 minutes.

Availability Table

Use the table to mark the times that you’re available for appointments each week.

Use your mouse to click and drag the pencil cursor on the white boxes to add new time slots. To remove time slots, use the eraser cursor to click and drag on existing time slots.

The hours in the day expand with the + button at the top and bottom of the hours column

By default, the table sets the availability from Monday-Friday 9AM – 5PM, with one hour from noon to 1PM for lunch.

Scheduling Options Tab
Appointment Timezone Appointment Buffers Notice Per Day Limit

Appointment Timezone

Set the timezone associated with your Booking Calendar.

Localized lets your customers see time slots in their own timezone. Recommended for online meetings and for people with long-distance customers.

Locked lets your customers see time slots in the timezone set in Settings > General Settings. Recommended for in-person meetings and for people with local customers.

If your customers are in a different timezone than you, they’ll see a timezone related message in the corner and each time slot will show the timezone abbreviation.

Appointment Buffers

Buffer Before: An amount of free time before an appointment. Used to give you time to prepare.

Buffer After: An amount of free time after an appointment. Used to give you time to wrap up afterwards.


The amount of time you need to take note of new appointments. Used to avoid customers booking at the last minute.

Per Day Limit

Limits each days’ total bookings.

Customer Information Tab
Display Checkboxes Require Checkboxes

Display Checkboxes

Check all the boxes for the fields you’d like to collect from your customers.

To show a field and have customers optionally fill it out, only tick the Display box.

Require Checkboxes

To show a field and make it mandatory to fill out, tick both the Display and Require boxes.


Notifications Tab
Email Notifications Edit Notifications

Email Notifications

By default, email notifications send to both the admin and customers at the time of booking and cancellation.

You can edit or disable these in Settings > Notifications.

Edit Notifications

Use the Edit buttons to jump directly into the notification to make changes.

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

Related Guides