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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition


Simply Schedule Appointments and Webhooks work together to trigger an action in Make (formerly Integromat). Make can integrate with various other apps, such as ActiveCampaign, Salesforce, Zendesk, Evernote, and 1000+ others.

Example Use Cases

  • Send a Slack notification to your employees anytime someone books an appointment.
  • Add a contact to an ActiveCampaign from booked appointments
  • Analyze appointment booked data by integrating with Google Sheets.


Setting Up A Webhook Trigger in Make

Start by creating an account on Make.

Create a New Scenario

Once logged in, choose the Create a new Scenario option in your Make Dashboard. You’ll be redirected to the Scenario Editor screen. You’ll need to select the Webhook app as the trigger; this is what we’ll use to integrate with Make on our end.

A Scenario is an automated task that you want to be run repeatedly between two online apps.

The webhook app being chosen as the scenario
Webhook app being chosen as the trigger for the Scenario

Trigger Option for Webhooks

Make sure to choose Custom webhook. This will allow us to receive the Appointment information automatically and organize the fields we send through the webhook.

The custom web hook option highlighted

Finish Creating the Webhook Trigger

In the next screen, you’ll need to click on Add. This will open another small window where you can enter a name for the instant trigger module. Click Save.

Returning to the previous screen, copy the Custom Webhook URL. The URL should be something along the lines of

We’ll be pasting the URL back into SSA in the following steps. But don’t close this window yet! We’re going to come back to this.

Naming the Make Webhook Trigger module to finish creating it.
Creating my new webhook trigger by saving its name

Creating a New Webhook in SSA

Go to SSA Settings > Webhooks. Click the toggle to enable this feature, and then click Edit. On the Webhooks screen, click Add a New Webhook.

Enabling the Webhooks feature and clicking edit

Configure your Webhook in SSA

Depending on your chosen trigger, the SSA webhooks will automatically notify and send Make Appointment information.

  • Name: An optional name to help keep track of your webhooks.
  • Token: A unique token you can use to verify the request. To refresh the token, click the refresh arrow on the right-hand side of the token field.
  • Trigger: Select which actions should trigger this webhook
  • URLs: The URLs where the webhooks will be sent
  • Appointment types: Select all appointment types, or select certain appointment types that will trigger the webhook

Pasting the Make Custom Webhook URL into a New SSA Webhook

Under the URLs field, paste the Custom Webhook URL you copied from Make earlier.

Configuring a new webhook in SSA
Configuring the new webhook in SSA

Finish Setting Up Webhook Trigger in Make

Go back to your SSA page, and depending on what Trigger you chose for your Webhook, you’ll need to set off that trigger.

For example, if you chose Appointment Booked, go to your Booking Calendar and book a test/fake appointment.

Once you’ve set off the webhook, you’ll want to go back to the Scenario editor and make sure that the test appointment went through. When it says Successfully determined, click OK.

Successful trigger set up in Make
Successful trigger setup in Make

Setting Up Action in Make

Lastly, you’ll want to customize the new action in Make; in this example, I’ll create a new Google Contacts addition whenever someone books an appointment.

Notice that the fields are filled in by Webhooks data that uses SSA Appointment Information. You can customize your actions using any data pulled in from the payload delivered by the webhook.

Fields like the Name, Start Time, Timezone, Email, Custom Fields, etc… can go here.

Make sure to format your data the way you’d like to see it on your other application. For example, use new lines, dashes, commas, colons, etc…

When you’re done, click Run Once to test your new integration.

Setting up my action in the Make Editor

Double-Check Last Details

In your Make Dashboard, go to the Scenario page and make sure your new Scenario is ON.

And that’s it! Now you’re ready to connect your Appointments to any other application supported by Webhooks.

Make sure your scenario is on in the Make dashboard
Turn on your Scenario!

Still stuck?

File a support ticket with our five-star support team to get more help.

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