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By default, when someone books a time slot for an Appointment Type, all your other Appointment Types block off that same time slot. But, we do offer a setting to switch to independent availability for the Appointment Types.
How SSA Works By Default
What you’ll see is that when someone books a time slot for an Appointment Type, time slots in your other Appointment Types disappear.
Simply Schedule Appointments works this way to avoid double-bookings.
For example, let’s say someone booked a 30-minute Video Call Appointment at 10:30 AM. This means that all time slots in Phone Call Appointment are now blocked between 10:30 AM and 11 AM.
How to Turn On Independent Availability for Appointment Types
Sometimes you need to change this setting to let each appointment type have independent availability.
For example, if you have multiple Appointment Types tied to Meeting Rooms, then you don’t have to worry about double-booking since each one of your rooms is independent of each other.
Change this by going to Settings > Advanced Scheduling Options > and toggle on Give appointment types independent availability.
File a support ticket with our five-star support team to get more help.
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