Kvenild feels confident Pole Mountain would not be able to manage immunizations in-store without Simply Schedule Appointments. “The burden on our staff would be way too great, and our large clinic never would have happened without it,” he says. That’s over 1,200 people that potentially wouldn’t have been immunized had they not been able to schedule the vaccinations they’d been put in charge to distribute to the community.

When asked if Simply Simply Schedule Appointments helped Pole Mountain achieve their goals, Kvenild replied, “[It] absolutely helped us meet our goals. We’re able to manage the high demand for the COVID-19 vaccine, in a way that’s easy to navigate for our staff and our patients. Being able to orderly schedule approximately 600 appointments per day was a major accomplishment for us. We received feedback from everyone involved including patients, volunteers at the vaccination event and personnel running the call center on how smooth and effective Simply Schedule Appointments functioned.”

Kvenild also included that they’d continue to use SSA for their COVID-19 vaccination scheduling. Right now, they are only offering the Moderna vaccine in the store regularly, but if they have the opportunity to add other COVID-19 vaccines, they’ll easily be able to set up separate appointment types and do so. 

In addition, Pole Mountain is considering offering appointment scheduling for other types of vaccines, as it has worked well from a workflow standpoint by keeping vaccination volume more predictable than with walk-ins only. Kvenild concluded, “As social distancing continues to be important, I like being able to better regulate store traffic as well.”