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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Whenever a customer books on an Appointment Type synced with Google Calendar they’re automatically invited to that event.

They receive a notification and automatically have the event added to their Google Calendar (or can add the .ics file to another calendar).


Turn on Google Invites for an Appointment Type

Make sure to first set up Google Calendar sync.

Go to the appointment type that has Google Calendar sync enabled. Under the Google Calendar tab and the Sync appointments with this calendar section, you should see a toggle called Invite the customer to the event?.

Turn the toggle on, so that SSA can add the customer as an invitee to each Google Calendar event it creates for bookings.


How Google Invites Works

With Google Invites, you can add anyone with an email address to your event, even if they don’t have Google Calendar.

Google Calendar Event awaiting a response from one guest

Your guests will receive an email invitation. They can then let you know if they are going by clicking the Yes, No or Maybe links in the email.

An email invitation for the guests

This will also send them reminders when the time of the meeting approaches if they accepted your invitation.


Event Editing Screen

Use the pencil icon in the top-right corner to edit the Google Calendar event. In the Event Editing Screen.

Edit Event with Pencil Icon

Manually Inviting More Guests

You can also invite more people to your Google Calendar event, just use the pencil icon in the top-right corner. Under the Guests section, you can enter another address to join in on the meeting.

Editing a Google Calendar Event

Here you can also choose the Guest Permissions:

  • Modify event
  • Invite others
  • See Guest List

Making updates to the Event will also notify the invitees.


Manually Edit Google Invites Notifications

Use the dropdown to choose whether you want to send an email or a push notification. And choose an amount of time prior to the event that they’ll receive the notification.

Invites who don’t use Google Calendar will always receive an email notification.

Note: Google Calendar users can change their email notification settings and may not get the notifications.


Send an Email to Invitees

If you by chance, need to send your Invitees an update about the appointment, you can use the Google Calendar Invites to send them an email.

Send an email to guest with Envelope icon

Still stuck?

File a support ticket with our five-star support team to get more help.

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