Appointment Types: Basic Edition

Simply Schedule Appointments is based on appointment types. You’ll set up an appointment type for each type of appointment that your customers should be able to book, e.g. ’30 minute phone call’ or ’20 minute product demo’. To view the list of appointment types, select Appointment Types on the Simply Schedule Appointments menu bar.

The Simply Schedule Appointments menu bar

To add a new appointment type, click the + Add New button at the top right.

The Add New button on the Appointment Types screen

You can also click on any existing appointment type to edit it. These are the settings available for appointment types in Simply Schedule Appointments Basic Edition:

Basics

Screenshot of the basics for an appointment type

Appointment Type Basics settings

Name:
The name of the appointment type, e.g. 30 Minute Phone Call. This name will display to your customers.
Duration
The length of the appointment type. Can be set in minutes, hours, days, or weeks.
Label:
A color label for this appointment type. This is for admin use only and does not display to your customer.
Slug:
The slug is automatically assigned to your appointment type the first time it’s saved, so you won’t see this field if you’re creating a new appointment type. After the appointment type is saved, the slug is visible, and can be edited. The slug is used in conjunction with the ssa_booking shortcode to display a specific appointment type for booking.
Booking View:
When customers are booking an appointment of this type, should they see a weekly or a monthly view for the appointment dates?
Instructions:
Brief instructions for your customer about appointment logistics. This is shown on the booking confirmation screen and is included in email confirmations to your customer.

Availability

Availability settings for an appointment type

Appointment interval:
Set the available starting times for an appointment of this type. Appointments can be available every 10, 15, 20, 30, or 60 minutes.
Availability
Use the availability table to mark the times that you’re available for appointments each week.

Availability Table

By default, each new appointment type will show availability from 9am to 5pm, Monday through Friday with a one hour break from noon to 1pm for lunch. However, the availability is completely customizable.

Add time to your availability by just placing the mouse over the table. Click and drag the pencil cursor to draw new available times. To subtract time from your availability, place the mouse over the available time and click and drag the eraser cursor to erase available times.

Start earlier in the day by clicking the + button at the top of the time column to show additional morning hours. To end later in the day, click the + button at the bottom of the time column to show additional evening hours.

If you have enabled Advanced Scheduling Options in the settings, some additional settings will be shown here. See our article on Advanced Scheduling Options for information about those additional settings.


Scheduling Options

Scheduling Options settings for an appointment type

Buffer Before:
An amount of free time prior to each appointment. Intended to provide you time to prepare for the appointment.
Buffer After:
An amount of free time after each appointment. Intended to provide you time to wrap up after an appointment.
Notice
How much notice is required when booking this type of appointment. Intended to prevent customers from being able to book appointments at the last minute.
Per Day Limit
Limits the number of appointments of this type that can be booked in day.

If you have enabled Advanced Scheduling Options in the settings, some additional settings will be shown here. See our article on Advanced Scheduling Options for information about those additional settings.


Customer Information

The customer information settings for appointment types

Check the information that should be collected from your customers when they book an appointment. To display a field, just check the Display checkbox. To make that field required, check the Require checkbox.

For the ability to add custom fields to the booking form, please upgrade to Simply Schedule Appointments Plus Edition.


Notifications

Notifications settings for appointment types

By default, an email notification is sent to both the appointment administrator and the customer when an appointment is booked and when an appointment is canceled. You can edit or disable these notifications in Settings > Notifications. Use the handy edit buttons available here to jump directly to a notification to edit it.

For more information, see our document on email notifications.