Unable to delete an appointment or an appointment type

If Simply Schedule Appointments is working fine, but you are unable to delete an appointment type, it’s likely because of a server configuration issue. Here are some steps you can take to resolve the problem.

For non-developers

  • Contact your hosting company and let them know that your server is rejecting API requests using the DELETE method. Ask if they can allow DELETE requests.
  • If that doesn’t work, get in touch with us at support@simplyscheduleappointments.com. We’ll do our best to help you out and get this working. (Or use the chat bubble at the bottom right to get in touch.)

For developers

  • Check your .htaccess file for rules that might be rejecting or blacklisting DELETE requests
  • Check your server configuration to make sure you’re not rejecting DELETE requests
  • If you’re using Windows hosting, check your applicationhost.config file to make sure you’re not rejecting DELETE requests
  • If you need help, get in touch with us at support@simplyscheduleappointments.com. We’ll do our best to help you out. (Or use the chat bubble at the bottom right to get in touch.)