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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

When your plugin isn’t able to update, you may have to renew your subscription, manage your license or reset the License Key. You may be seeing errors like these:

  • An error occurred while updating Simply Schedule Appointments: Update package not available.
  • Get your license key and add it to this site’s settings to enable automatic updates.
  • Your version of Simply Schedule Appointments is out of date. Upgrade to the latest version.
Support Tab Showing Warnings for the License Status and Version
Support Tab Showing Warnings for the License Status and Version

Managing the License Key

If you’re not able to receive updates, the number one thing to check is make sure that your License Key is entered into the plugin.

Go to the Simply Schedule Appointments Settings Tab, and click the Manage License option. This should open the License Key field where you’ll be able to enter your license number. When you’re done click Validate.

Where to get your License Key:

Clicking the Manage License Link to Open the License Key Field in the Settings Tab
Clicking the Manage License Link to Open the License Key Field in the Settings Tab

Resetting Your License Key

If your license key was already entered, but you’re still not getting updates. We’ll need to go ahead and reset the License Key field.

To do this – Delete the license key, and click the Validate button. Now you can re-enter the license key, and click Validate again.


Expired License Subscription

When your SSA license key expires, the plugin stops receiving new updates.

The plugin will continue to work even with no subscription or license. We don’t disable any of your functionality, the only thing that stops is the ability to receive bug fixes and new features.

Learn more about the License and Subscription Expiring.

Expired Error Message on the License Key Field
Expired Error Message on the License Key Field

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.


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