In this document:
What to do when Simply Schedule Appointments Isn’t Getting Updates
When your plugin isn’t able to update, you may have to renew your subscription or reset the License Key.
Expired Yearly Subscription to Simply Schedule Appointments
The initial purchase of one of the premium editions (such as Plus, Professional, or Business) gives you all the newest updates and support for one year. This is set to automatically renew each year, unless you request to end the subscription.
If the subscription ends, the License Key given to you at purchase will also expire and will stop you from getting new updates to the plugin.
The plugin will continue to work even with no subscription or license. None of your functionality is disabled, only the ability to get new bug fixes and new features is stopped.
Login here to see if your subscription has ended and your license is expired: https://simplyscheduleappointments.com/your-account/
License Key Troubleshooting If Your Subscription is Still Active
To troubleshoot your license, go to your Admin page for Simply Schedule Appointments. Go to Settings, and click the Manage License option.
If the license key is already filled in, first try resetting it. To do that – Delete the license key, and click the Validate button. Now you can re-enter the license key, and click Validate again.
Where to get your License Key:
- Find the email where you first downloaded the zip file for the plugin
- Login to your account, here: https://simplyscheduleappointments.com/your-account/
- Contact support and provide the email that you used to purchase the plugin, here: firstname.lastname@example.org
Upgrading to the Plus Edition
Generating a Purchase Invoice
Admin Appointments Page Walkthrough
After the Setup Wizard