In this document:
When your plugin isn’t able to update, you may have to renew your subscription, manage your license or reset the License Key. You may be seeing errors like these:
- An error occurred while updating Simply Schedule Appointments: Update package not available.
- Get your license key and add it to this site’s settings to enable automatic updates.
- Your version of Simply Schedule Appointments is out of date. Upgrade to the latest version.
Managing the License Key
If you’re not able to receive updates, the number one thing to check is make sure that your License Key is entered into the plugin.
Go to the Simply Schedule Appointments Settings Tab, and click the Manage License option. This should open the License Key field where you’ll be able to enter your license number. When you’re done click Validate.
Where to get your License Key:
- Find the purchase confirmation email for the plugin
- Login to your SSA account.
- Contact support
Resetting Your License Key
If your license key was already entered, but you’re still not getting updates. We’ll need to go ahead and reset the License Key field.
To do this – Delete the license key, and click the Validate button. Now you can re-enter the license key, and click Validate again.
Expired License Subscription
When your SSA license key expires, the plugin stops receiving new updates.
The plugin will continue to work even with no subscription or license. We don’t disable any of your functionality, the only thing that stops is the ability to receive bug fixes and new features.
Learn more about the License and Subscription Expiring.
File a support ticket with our five-star support team to get more help.
File a ticket
Installing a Paid Premium Edition
Plugin Support Tools
Generating a Purchase Invoice
Subscription and License Key Expiring