In this document:
The Simply Schedule Appointment bookings can take on a series of five different statuses, each obtained through different booking scenarios. In this guide we’ll be breaking them down and explaining how the appointments take on each status.
Potential status for an appointment:
- Pending Payment
- Pending Form Submission
Booking Status Overview
The appointments can achieve different status depending on where they’re booking and whether they’re accepting payments.
Filter By Booking Status
The SSA Appointments Tab has a way to filter the bookings by Booking Status. Open the Filter options > use the Booking Status dropdown.
Appointments Made Through the Default SSA Booking Calendars
If a booking is made through the default SSA booking calendars with no payment options, the appointments either are Booked or don’t get recorded in SSA.
SSA does not keep a record of appointments if the user doesn’t complete the booking process.
Once the user sees the confirmation screen in the booking form, SSA will mark the appointment as Booked.
Default SSA Booking Calendars Collecting Payments
This is where it gets tricky – a booking made through our default payment booking calendars can either be Booked, Pending Payment, or Abandoned.
If the user leaves the booking form before SSA collects the payment with Stripe or PayPal redirects them to the checkout page, then SSA doesn’t keep a record of the appointment.
When a user pays through Stripe, SSA immediately knows if the payment is successful or not. If the payment fails, SSA will let the user know right away and ask that they retry entering their payment information.
And, if the payment succeeds, the appointment is marked as Booked.
When a user pays through PayPal, SSA does not immediately know if the payment is successful because PayPal redirects the user to the Checkout Page. Every appointment that uses PayPal Checkout is initially marked as Pending Payment.
While SSA is waiting to hear back from PayPal, SSA will start a timer. If the plugin doesn’t hear back from PayPal in 7 days the appointment is marked as Abandoned.
But, if PayPal lets SSA know the payment is complete and it was successful, SSA will mark the appointment as Booked.
If a user opens the PayPal Checkout screen but then abandons it, the appointment is still marked as a pending_payment for 7 days.
This applies to our Formidable Form and Gravity Form integrations, a booking made through these integrations can either be Booked, Pending Form Submission, or Abandoned.
When a time slot is selected in a booking form created through Formidable Forms or Gravity Forms, an appointment is immediately recorded and marked as Pending Form Submission.
SSA will give the user 30 minutes to fill out their form. If SSA does not get any feedback from Formidable Forms or Gravity Forms of form submission. SSA marks this appointment as Abandoned.
If the form submission happens within those 30 minutes, the appointment is marked as Booked.
We have a guide to show you how to adjust the default 30 minute timer in the Form Integrations and the reasoning behind this functionality.
File a support ticket with our five-star support team to get more help.
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Appointment Details Page
Preventing Double-Bookings in SSA
Preventing Double-Bookings in Formidable and Gravity Forms