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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Everything you need to know about how Stripe and PayPal works with the SSA payments feature.

See below for some of the most asked questions on how payments will affect your Booking Calendar on SSA:


Why are my payments delayed and bookings marked as pending?

SSA is waiting for the payment to clear before confirming the booking, this means that the booking will be marked as pending in the meantime.

PayPal

There are a few possible reasons the PayPal payments are delayed:

  1. Paypal deems the merchant suspicious (if it’s a brand new account with little history or high % of refunds) then it will hold the transaction for a longer period, sometimes days, before releasing it
  2. Paypal deems the purchaser suspicious (same thing, relatively new account, haven’t done all their identity verification steps, or little transaction history)
  3. The user paid with an eCheck, this payment option usually takes anywhere from 3 to 5+ days to process. Here’s a guide on how to disable this option on your PayPal account.

Read more about PayPal Delays here.

Stripe

If the payment was made through Stripe, here are some possible reasons for a delay:

  1. The first payout for every new Stripe account is typically paid out 7 days after the first successful payment is received.
  2. Your business or country has a longer payout period.

Read more about Stripe Delays here.


How do I include taxes? (VAT)

We don’t have any way to set taxes/VAT on the paid appointments. Based on these two pages for Stripe and PayPal, it seems that they also don’t automatically charge/include taxes/VAT.

You’ll need to include VAT within your prices and handle those manually.


Can I choose multiple currency types for an Appointment Type?

At the moment we don’t have the ability to choose multiple currency types for each appointment type. Stripe and PayPal automatically handle currency conversions in their backend:

  • “If the charge currency differs from the customer’s credit card currency, the customer may be charged a foreign exchange fee by their credit card company. The customer may also be charged a fee by their credit card company if the credit card and your business are in different countries, regardless of the currency used.” Stripe: https://stripe.com/docs/currencies
  • “If you have a PayPal Premier or Business account, configure your Payment Receiving Preferences to handle payments automatically. You can convert any payment into your primary currency or block certain types of payments.” PayPal: https://developer.paypal.com/docs/api/reference/currency-codes/#payment-receiving-preferences

Do my customers receive an invoice/receipt for payments?

At the moment we don’t have a way to send receipts via Stripe or PayPal. We’re hoping to make improvement to this in the future. In the meantime, you can include the amount paid in the customer confirmation email

Use this twig code template to the notifications:

Payment Collected: {{ Appointment.payment_received }}

Conditional Twig If Customer Has Choice to Pay Later

{% if Appointment.payment_received != '0.00' %}
Payment collected: ${{ Appointment.payment_received }}
{% else %}
You chose to pay later.
{% endif %}

Will my customers automatically get a refund for canceled appointments?

Canceled appointments don’t automatically issue refunds to customers. You’ll have to manually issue the refund for the customer.

This is so that you can have complete control over your refund policy. This gives you the discretion to choose:

  • Full refunds
  • Partial refunds
  • or, no refunds

Read more on how to manage those, in our Managing Payments for Bookings guide.


Can I setup paid subscriptions or appointment packages?

At the moment, we don’t have the capability to create subscriptions to appointments or to sell packages. At the moment each booking can only have a single price and each one has to be booked one at a time.

We’re looking forward to integrating with WooCommerce which will allow for a more robust payment system.


Still stuck?

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