Introduction

The Notification Subject and Message fields use Twig Code Templates. These help you automatically add in information from each appointment.

This guide will help you personalize your Notifications to make each customer feel like you wrote it specially for them. And, if you’d like to start with a base message use our Default Notification Templates.

Visit our other guide for Advanced Twig Templates to further customize your notifications.

Basic Twig Code Templates to Copy and Paste

The following Twig Code Templates don’t need to be tweaked, just copy and paste them into your notification subject and message.

{{ Appointment.customer_information.Name }}

{{ customer_name }}

{{ admin_email }}

{{ Appointment.AppointmentType.title }}

{{ Appointment.customer_information.Email }}

{{ customer_email }}

{{ Appointment.customer_information_summary }}

{{ Appointment.AppointmentType.instructions }}

{{ Appointment.public_edit_url }}

Pretty link

Display a custom message in place of the rescheduling link, replace the text “Reschedule or Cancel Here” with anything you’d like.

{{ Appointment.public_edit_url | link('Reschedule or Cancel Here') }}

Appointment Date and Time

Display the Date and Time in the Admin’s/business timezone

{{ Appointment.business_start_date }}

Display the Date and Time in the customer’s timezone

{{ Appointment.customer_start_date }}

Your Website URL

Go to WordPress DashBoard > Settings > General and look for the URL section.

Here you’ll find two URLs, the WordPress Address and Site Address (page you set as the homepage). Sometimes these will both be the same.

To collect and use the WordPress Address URL:

{{ Global.site_url }}

To collect and use the Site Address URL:

 {{ Global.home_url }}

{{ booking_url }}

To add in the Page title where the customer booked the appointment on:

{{ booking_title }}

Payment Information

If your appointments are set up to accept payments, you can send the customer the following payment information.

Payment Amount

The total amount paid for the booking. If no payment was made, the default value is 0.

{{ Appointment.payment_received }}

Payment Status

Verify is payment was made at the time of booking. This returns a “Paid” or “Unpaid” statement.

{{ Appointment.payment_status }}

Add to Calendar Links

Generate a link that users can use to add the appointment information to their calendars. This can be used for admins, team members, or customers.

We don’t have a way to customize the calendar event information passed through these links, if you’d like to customize the calendar events use our Google Calendar Sync feature instead.

ICS link

{{ add_to_calendar_link.ics }}

Google Calendar link

{{ add_to_calendar_link.gcal }}

Team Members

Take a look at the twig references from our Team Notifications guide to reference the team member’s name, email, or phone number.

Related Guides

• 

  Styling the Booking Calendar

• 

  Appointment Type Settings

• 

  Emails Not Translating

• 

  Email Message Errors