Back to Notifications Guides

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

A collection of our default notification templates. Use these as a base for writing your own customized messages.

Read more about how to customize the Subject and Message in our Custom Message and Subject guide.


Appointment Booked Notification Templates

When an appointment is booked, a confirmation notification can be sent to your customer and admin. These are our default messages.

Admin Message

{{ Appointment.customer_information.Name }} just booked an appointment on {{ Global.site_url }}

Appointment Details: 
Starting at {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.date_timezone) }}

{% if Appointment.AppointmentType.instructions %}
Instructions: {{ Appointment.AppointmentType.instructions|raw }} 
{% endif %}

Type: {{ Appointment.AppointmentType.title|raw }}

Customer details: 
{{ Appointment.customer_information_summary }}

Example

Live Preview of an email notification for Lauren's appointment and how it will look for the admin.
Preview of what it’ll look like with all the information filled in

Customer Message

Hi {{ Appointment.customer_information.Name }},

This is a confirmation of the appointment you just booked on {{ Global.site_url }}

Appointment scheduled for {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.customer_timezone) }}

{% if Appointment.AppointmentType.instructions %}
Instructions: {{ Appointment.AppointmentType.instructions|raw }} 
{% endif %}

Type: {{ Appointment.AppointmentType.title|raw }}

Your details: 
{{ Appointment.customer_information_summary }}

If you need to cancel or change your appointment, you can do so by visiting this link: 
{{ Appointment.public_edit_url }}

Example

Live preview of Lauren's email confirmation for the appointment viewed by a customer.
Preview of what it’ll look like with all the information filled in

Appointment Canceled Notification Templates

When an appointment is canceled, a cancellation notification can be sent out to your customer and admin. These are our default messages.

Admin Message

Your appointment "{{ Appointment.AppointmentType.title|raw }}" with {{ Appointment.customer_information.Name }} has been canceled

*** Canceled *** 
Appointment Details: 
{{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.date_timezone) }}

Type: {{ Appointment.AppointmentType.title|raw }}

Customer details: 
{{ Appointment.customer_information_summary }}

Example

Live preview of the canceled appointment email viewed by admin.
Preview of what it’ll look like with all the information filled in

Customer Message

Hi {{ Appointment.customer_information.Name }},
Your appointment "{{ Appointment.AppointmentType.title|raw }}" (booked on {{ Global.site_url }}) has been canceled

Example

Live preview of the canceled appointment email viewed by customer.
Preview of what it’ll look like with all the information filled in

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