Back to Notifications Guides

Default Notification Templates

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

A collection of our default notification templates. Use these as a base for writing your own customized messages.

Read more about how to customize the Subject and Message in our Custom Message and Subject guide.

Appointment Booked Notification Templates

When an appointment is booked, a confirmation notification can be sent out to your customer and admin. These are our messages.

Admin Message

{{ Appointment.customer_information.Name }} just booked an appointment on {{ Global.site_url }}

Appointment Details: 
Starting at {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.date_timezone) }}

{% if Appointment.AppointmentType.instructions %}
Instructions: {{ Appointment.AppointmentType.instructions|raw }} 
{% endif %}

Type: {{ Appointment.AppointmentType.title|raw }}

Customer details: 
{{ Appointment.customer_information_summary }}

Example

Preview of what it’ll look like with all the information filled in

Customer Message

Hi {{ Appointment.customer_information.Name }},

This is a confirmation of the appointment you just booked on {{ Global.site_url }}

Appointment scheduled for {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.customer_timezone) }}

{% if Appointment.AppointmentType.instructions %}
Instructions: {{ Appointment.AppointmentType.instructions|raw }} 
{% endif %}

Type: {{ Appointment.AppointmentType.title|raw }}

Your details: 
{{ Appointment.customer_information_summary }}

If you need to cancel or change your appointment, you can do so by visiting this link: 
{{ Appointment.public_edit_url }}

Example

Preview of what it’ll look like with all the information filled in

Appointment Canceled Notification Templates

When an appointment is canceled, a cancellation notification can be sent out to your customer and admin. These are our default messages

Admin Message

Your appointment "{{ Appointment.AppointmentType.title|raw }}" with {{ Appointment.customer_information.Name }} has been canceled

*** Canceled *** 
Appointment Details: 
{{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.date_timezone) }}

Type: {{ Appointment.AppointmentType.title|raw }}

Customer details: 
{{ Appointment.customer_information_summary }}

Example

Preview of what it’ll look like with all the information filled in

Customer Message

Hi {{ Appointment.customer_information.Name }},
Your appointment "{{ Appointment.AppointmentType.title|raw }}" (booked on {{ Global.site_url }}) has been canceled

Example

Preview of what it’ll look like with all the information filled in

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

Related Guides