Introduction

The Notification Subject and Message fields use Twig Code Templates. These help you automatically add in information from each appointment.

This guide will help you personalize your Notifications to make each customer feel like you wrote them especially for them. And, if you’d like to start with a base message, use our Default Notification Templates.

Visit our other guide for Advanced Twig Templates to further customize your notifications.

Basic Twig Code Templates to Copy and Paste

The following Twig Code Templates don’t need to be tweaked, just copy and paste them into your notification subject and message.

{{ Appointment.customer_information.Name }}

{{ customer_name }}

{{ admin_email }}

{{ Appointment.AppointmentType.title }}

{{ Appointment.customer_information.Email }}

{{ customer_email }}

{{ Appointment.customer_information_summary }}

{{ Appointment.AppointmentType.instructions }}

{{ Appointment.AppointmentType.label_name }}

{{ Appointment.AppointmentType.label_color }}

{{ Appointment.public_edit_url }}

Pretty link

Display a custom message in place of the rescheduling link; replace the text “Reschedule or Cancel Here” with anything you’d like.

{{ Appointment.public_edit_url | link('Reschedule or Cancel Here') }}

Send Rescheduling and Cancelation Notes

Leave users notes on why the appointment was Rescheduled or Canceled

Check our Cancel, Reschedule, Edit or Delete Bookings guide to know how the rescheduling/canceling notes work.

Add the Name of the Admin or team member who Rescheduled and Canceled, respectively

{{ rescheduled_by_name }}

{{ canceled_by_name }}

Display the Rescheduling or Cancelation Note, respectively

{{ rescheduling_note }}

{{ cancelation_note }}

Appointment Date and Time

Display the Date and Time in the Admin’s/business timezone

{{ Appointment.business_start_date }}

Display the Date and Time in the customer’s timezone

{{ Appointment.customer_start_date }}

Rescheduled Appointments

Display Previous Appointments in Business Timezone

{{ Appointment.business_prev_start_dates }}

Display Most Recent Previous Appointments in Business Timezone

{{ Appointment.business_prev_start_date }}

Display Previous Appointments in Customer’s Timezone

{{ Appointment.customer_prev_start_dates }} 

Display Most Recent Previous Appointment in Customer’s Timezone

{{ Appointment.customer_prev_start_date }} 

Display Rescheduled Appointment Information Only if Rescheduled

{% if Appointment.customer_prev_start_dates is not null %}      
  
This appointment was rescheduled from the following dates:  
  
{{ Appointment.customer_prev_start_dates }}               
  
{% endif %}  

Attendee List

The list of attendees in a Group appointment

Learn more about attendees and Capacity.

{{ attendees_list }}

Your Website URL

Go to WordPress DashBoard > Settings > General and look for the URL section.

Here you’ll find two URLs, the WordPress Address and Site Address (the page you set as the homepage). Sometimes these will both be the same.

To collect and use the WordPress Address URL:

{{ Global.site_url }}

To collect and use the Site Address URL:

 {{ Global.home_url }}

{{ booking_url }}

To add in the Page title where the customer booked the appointment:

{{ booking_title }}

Payment Information

If your appointments are set up to accept payments, you can send the customer the following payment information.

Payment Amount

The total amount paid for the booking. If no payment was made, the default value is 0.

{{ Appointment.payment_received }}

Payment Status

Verify if payment was made at the time of booking. This returns a “Paid” or “Unpaid” statement.

{{ Appointment.payment_status }}

Payment Method

Display the method of payment. If no payment was made, nothing will be displayed.

{{ Appointment.payment_method }}

Add to Calendar Links

Generate a link that users can use to add the appointment information to their calendars. This can be used for admins, team members, or customers.

We don’t have a way to customize the calendar event information passed through these links; if you’d like to customize the calendar events, use our Google Calendar Sync feature instead.

ICS link

{{ add_to_calendar_link.ics }}

Google Calendar link

{{ add_to_calendar_link.gcal }}

Team Members

Take a look at the twig references from our Team Notifications guide to reference the team member’s name, email, or phone number.

Related Guides

• 

  Styling the Booking Calendar

• 

  Appointment Type Settings

• 

  Emails Not Translating

• 

  Email Message Errors