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Independent Availability for Appointment Types

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

By default, when someone books a time slot for an Appointment Type, all your other Appointment Types block off that same time slot. But, we do offer a setting to switch to independent availability for the Appointment Types.

How SSA Works By Default

You’ll see that when someone books a time slot for an Appointment Type, time slots in your other Appointment Types disappear.

Simply Schedule Appointments works this way to avoid double bookings.

Infographic depicting how Appointment Types work by default.
How Appointment Types work by default

For example, let’s say someone booked a 30-minute Video Call Appointment at 10:30 AM. This means that all time slots in the Phone Call Appointment are now blocked between 10:30 AM and 11 AM.

How to Turn On Independent Availability for Appointment Types

Sometimes, you need to change this setting to let each appointment type have independent availability.

For example, if you have multiple Appointment Types tied to Meeting Rooms, then you don’t have to worry about double-booking since each one of your rooms is independent of each other.

Change this by going to Settings > Advanced Scheduling Options > and toggle on Give appointment types independent availability.

Toggling the separate availability setting

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