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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition


How to use the notification filters in the SSA Notifications page. Use this so you can sort through your different notifications. And, make it easier to customize messages for all your appointment types.

To learn more about creating customized notifications using our other guides:

Using the Notification Filters

First, go to the SSA Settings page and open the Notifications settings. Right above the notifications list, on the top-right corner is a link to open the Filters section.

Opening the Filters section you’ll see 4 dropdown menus:

Notification Type: Depending on whether you have SMS enabled, you can choose either SMS or Email.

Appointment Type: Find notifications based on the appointment types that use them, choose at least one appointment type.

Trigger: Find notifications based on when they’re triggered, choose Appointment Booked, Edited, Canceled or Time of Appointment.

Send To: Find notifications based on who receives them, admin or customer emails or phone numbers. This also shows email addresses you’ve manually added to notifications.

You can stack together filters to find a specific notification or you can just use the filters individually.

If you need to start from scratch or see all your notifications at once, use the Reset Filters button.

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