Use the Time of Appointment Trigger in the notification settings to send out reminders and follow-up messages. SMS and Emails can be setup to send at a specific time, before or after, the appointment time.
And to make sure that your messages are sending on time, we’ll also go over a handy service to help your site run its jobs on time.
Reminders and Follow-Ups Using Time-Triggers
Both emails and SMS notification can turn into reminders or follow-up messages. Go to the notification settings and either +Add a New Notification or edit an existing one.
Go down to the section that says When to Send This Notification.
Under the Trigger dropdown box, choose Time of Appointment. This will trigger based on the start time of the appointment.
The Duration, Duration Units, and When fields are specifically for the Time of Appointment Trigger.
- Duration: A number
- Duration Units: Minutes, Hours, Days, Weeks
- When: Before or After
For example, to send a reminder one day before the start of the appointment, use the settings below.
Or, to send a follow-up two weeks after the start time of the appointment, use the settings below.
Delays in Reminders
A yellow warning box could appear and show the message: This notification might be delayed or not sent as expected.
File a support ticket with our five-star support team to get more help.
File a ticket
Scheduled Event and Cron Errors
Reminders and Follow-Up Messages