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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Use the Time of Appointment Trigger in the notification settings to send out reminders and follow-up messages. SMS and Emails can be setup to send at a specific time, before or after, the appointment time.

And to make sure that your messages are sending on time, we’ll also go over a handy service to help your site run its jobs on time.

Find more information on the notifications in the Email Notifications guide. Or, in the SMS notifications guide.


Reminders and Follow-Ups Using Time-Triggers

Both emails and SMS notification can turn into reminders or follow-up messages. Go to the notification settings and either +Add a New Notification or edit an existing one.

Go down to the section that says When to Send This Notification.

Under the Trigger dropdown box, choose Time of Appointment. This will trigger based on the start time of the appointment.

The Duration, Duration Units, and When fields are specifically for the Time of Appointment Trigger.

  • Duration: A number
  • Duration Units: Minutes, Hours, Days, Weeks
  • When: Before or After

For example, to send a reminder one day before the start of the appointment, use the settings below.

Setting up a reminder 1 day before the time of the appointment in the notification editor
Setting up a reminder

Or, to send a follow-up two weeks after the start time of the appointment, use the settings below.

Setting up a reminder 2 weeks after the time of the appointment in the notification editor
Setting up a follow-up

Delays in Reminders

A yellow warning box could appear and show the message: This notification might be delayed or not sent as expected.

See our guide explaining this warning message and the setup steps to prevent it using the free Uptime Robot service.


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