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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Everything you need to know about how Simply Schedule Appointments handles Notifications and Reminders.

See below for some of the most asked questions when it comes to sending email and SMS notifications for appointments.


Do I have to pay separately for SMS?

Yes, we use a third-party service called Twilio to send all the SMS coming from our plugin. You must sign up for a Twilio account and register it in our plugin for the SMS notifications to work.

Twilio charges a monthly fee for using their phone numbers and charges for SMS on a per-message basis. In the USA, last checked on 07/16/21, the prices were:

  • $1 a month for the phone number
  • $0.0075 per SMS message sent

If you send out 1000 messages in a year, that would cost you $19.50.


Do you provide an opt-in and opt-out function for SMS?

Our SMS feature does include an opt-out function ‘STOP’, and we also provide the opt-in checkbox in each booking form. A customer has to explicitly choose to receive your SMS reminders, and if they change their mind later, they can also choose to send in ‘STOP’.

Here’s a Twilio guide with more information on their opt-out keywords.


Do you integrate with WhatsApp or Plivo to send SMS?

No, at this time, we only integrate with Twilio.


Can I use my personal phone number to send SMS from Simply Schedule Appointments?

No, the phone number must be from Twilio. Check out our guide on how to set up a phone number in your Twilio account.


What if Twilio doesn’t support local landline phone numbers in my country?

Some countries are either not supported or voice-enabled only, in this case, we recommend that you reach out to Twilio and request a specific phone number and see if they can help you.

Screen-Shot-2021-07-05-at-1-20-58-PM.png

Can I style my email templates with HMTL?

No, I’m afraid we don’t have a way to embed HTML into the notifications at the moment.

If you’d like to style your emails, we recommend that you check out our guide on how to use the Email Templates plugin to help you do so.


Still stuck?

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