Back to Integrations Guides

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition


When you send your customers any kind of notifications for their appointment, you may notice that we use the default Sender Name and Sender Email Address that’s set on your WordPress Site.

This guide shows how you can change the Sender Name and Email Address to better match your business name. To do this, we can use a free WordPress plugin called CB Change Mail Sender.

To further customize the email notifications, find more information in our Custom Styling for Email Notifications guide.

This may cause email delivery issues if you’re not using a dedicated email delivery system to authenticate your emails. Please read our other guide on Reliably Sending Emails to learn more.

Install and Configure CB Change Mail Sender

First install the CB Change Mail Sender plugin. Once the plugin is installed and activated, go to Dashboard > CB Mail Sender.

You should see a screen that looks like this:

sender name and address change using CB Change Mail Sender plugin

Sender Name

In the CB Mail Sender Name field, enter the name you want to use when you send emails with Simply Schedule Appointments.

Sender Email

In the CB Mail Sender Email field, enter the email address you want to use when you send emails with Simply Schedule Appointments. This email address will appear as the “From” address in your customer’s inbox.

And that’s it! You now have full control over the name and email address you can use to send emails.

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

Related Guides