After completing a purchase or if you downloaded the free Basic edition from our site, an account is created with your name and email address on the Simply Schedule Appointments site. This is what we use to help you:
- Always have access to your SSA downloads
- Keep track of your purchases and subscriptions with us and generate invoices
- View, create and reply to our support tickets
- Update licenses and manage licensed sites
We only use this information for the sake of keeping track of purchase tabs and for the benefit of you having access to all your information.
If this is your first time logging in, you’ll need to use the ‘Lost Password’ link to reset your password. This will send an email to the address we have stored and it’ll prompt you to change your password.
If you’re having trouble logging in or have multiple accounts and you’re confused, please feel free to send us a message and we can help you sort it out 🙂
When you first log in, you’ll most likely see the Downloads tab open. This is where you can see all the Downloads you have available to you. You should see a license key, expiration date, a download link.
You can click on the green file link and that will automatically start the download of that file.
Under the Purchase History tab, you should see all the purchases that you’ve had between Simply Schedule Appointments. This will also include renewals.
You should be able to see the Date, Amount, Details, Invoice License Keys under this page.
View Details and Downloads
The details page goes over:
- Payment ID,
- Payment Method,
- Total Price
- License Keys
- Subscription Details
- Renewal Date
- Times Billed
- Products with link to download
From this page, you can enter information about your organization to create your personal invoice. Find more information on how to set that up in our other guide: Generating an Invoice.
From this page you can upgrade your license and manage the sites that are registered with your keys.
In the manage sites page, you can remove or add the license key to your sites.
In the View Upgrades page, you’ll see a list of some upgrades. See our other guide for more information: Upgrading Licenses.
Under the subscriptions section, you’ll see a table with information about your SSA license subscription. Including the status, renewal date, initial paid amount, times billed, and the option to cancel the subscription
You can also upgrade your payment method from here if you paid by credit card.
Pressing the Cancel link prompts you with a popup to confirm the cancellation of your subscription.
If you’ve reached out to us and haven’t received an email, it’s always good to check this tab just to make sure if we’re responded.
Our support team responds to emails within one business day, so if you don’t see a response by then, check this tab!
This keeps track of all the threads that you start and also notes when we mark them closed.
You’re also able to send us a reply or start a new thread.
From this page, you should be able to change the information we have on file. This is useful if you need to pass the account onto a client and they’ll be the ones in charge of billing.
You can change the name, email, billing information and password from here.
File a support ticket with our five-star support team to get more help.
File a ticket
Subscription and License Key Expiring
Manage Your Support Tickets
Generating a Purchase Invoice