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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition


If you’ve purchased a premium edition of the plugin or downloaded the free Basic edition from our site, you can keep track of all the support tickets you’ve filed directly from your account.

Avoid potentially having to look through your Spam folder and wondering why we haven’t replied back! Instead, use the Get Support tab within your SSA account.

Login to Your SSA Account

Login to your account in the Simply Schedule Appointments website.

An account was made for you after your purchase or download, this is the place you can access things such as your plugin zip files, license keys, and support tickets.

If this is your first time logging in, you’ll need to follow the Lost Password link to setup a new password.

To access all your support tickets, click on the Get Support tab:


Help Center For Common Issues

On the support page, you’ll see a link to our documentation page. We recommend starting here to read guides on common issues and frequently asked questions.


Submitting a New Support Ticket

If the documentation does not cover your issue or questions, click on the New Ticket button to write to us.


You’ll see a new screen where you can add:

  • A subject
  • Your message
  • Any attachments (screenshots, a video of the issue, etc)

After filling in the fields, click Submit to send us your ticket!

Viewing Older Support Tickets

You can view your older tickets by scrolling down to the Previous Conversations section under the Get Support main tab:


Click on any subject to open the ticket in more detail:

Reply to Older Support Tickets

To send a reply to a previous message, click Send a reply. Just like a new ticket, you will see options to submit a subject, message and attachments.

Click Submit to send your reply:

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

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