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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

If you’ve purchased a premium edition of the plugin, you can keep track of all the support tickets you’ve filed directly from your account.

Avoid potentially having to look through your Spam folder and wondering why we haven’t replied back! Instead, use the Get Support tab within your SSA account.


Note: Free Basic Edition users please send us your questions through our Contact Us page. We’re currently working on making this feature available to you too.

If you’re not receiving our emails, make sure to check your Spam folder. And add our email (support@simplyscheduleappointments.com) to your address book to help avoid this in the future.


Login to Your SSA Account

Login to your account in the Simply Schedule Appointments website.

An account was made for you after your purchase, this is the place you can access things such as your plugin zip files, license keys, and support tickets.

If this is your first time logging in, you’ll need to follow the Lost Password link to setup a new password.

To access all your support tickets, click on the Get Support tab:

ssa-youraccount-getsupport

Help Center For Common Issues

On the support page, you’ll see a link to our documentation page. We recommend starting here to read guides on common issues and frequently asked questions.

ssa-getsupport-documentation

Submitting a New Support Ticket

If the documentation does not cover your issue or questions, click on the New Ticket button to submit a new ticket.

ssa-getsupport-newticket

You’ll see a new screen where you can add:

  • A subject
  • Your message
  • Any attachments (screenshots, a video of the issue, etc)
ssa-getsupport-submitticket

After filling in the fields, click Submit to send us your ticket!


Viewing Older Support Tickets

You can view your older tickets by scrolling down to the Previous Conversations section under the Get Support main tab:

ssa-getsupport-previousconversations

Click on any subject to open the ticket in more detail:

Reply to Older Support Tickets

To send a reply to a previous message, click Send a reply. Just like a new ticket, you will see options to submit a subject, message and attachments.

Click Submit to send your reply:


Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

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