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Purge Old or Abandoned Appointments

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

This guide will show you how to purge (delete) old or abandoned/canceled appointments. This is helpful if you’re a high-traffic site that books a lot of appointments—over time, you may see that the booking plugin slows down due to the accumulation of data.

Purging your old and abandoned appointment data will help improve performance.

How to Purge Appointments

Go to the Simply Schedule Appointments Settings page > scroll to the bottom and click on Developer > go to the Developer Jobs tab.

Toggle the options that you’d like to purge:

  • Past appointments
  • Abandoned appointments: Delete all of your Abandoned status appointments.
  • Past Canceled appointments
  • Future Canceled appointments

After selecting one or multiple options, click on Purge Now.

Developer Jobs Page with Purge Appointments Options All Enabled Ready to “Purge Now”.

Next, you’ll need to confirm your selection. The message says, “This process will remove appointments from the database, and you won’t be able to recover them. A .csv file containing all deleted appointments will be generated at the end of this process.”.

When you’re ready, click Confirm.

Purging confirmation popup, asking, “Are you sure?”.

Finally, you’ll see one last popup letting you know that the process was successful. From here, you can download the CSV containing all of the deleted appointments.

You won’t be able to access this CSV file again.

Appointments successfully purged popup. The link to download the CSV file is shown.

If you’re running into any other performance issues, feel free to take a look at our guides on troubleshooting performance.

Still stuck?

File a support ticket with our five-star support team to get more help.

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