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Plugin Loading Issues

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Sometimes our customers might encounter a rare bug or strange behavior. This is usually seen as an “Oh for fox sake” screen, “Communication Lost” or never-ending loading issues.

When it comes to these type of issues, the quickest way that our support team can resolve them is if you grant us a temporary admin user.

After we resolve you issue, feel free to remove the user. This is why we say it’s temporary!

Notice

We will never make any changes to your theme or other plugins without your permission. Though, we may install the Plugin Detective to find any plugin conflicts or make changes to SSA itself.

We always follow-up with you on the issue we find and what we did to solve it. Or, sometimes it will need to be solved by another plugin dev or your host.

How to Add A WP Admin User

To add a WP Admin User, first go to your WP Dashboard.

From here, click on the User tab on the left-side panel.

Click on Add New at the top of the page.

Adding a new admin user

Enter the following information:

  • Username: SSASupport
  • Email: support@ssaplugin.com
  • User Role: Admin

To save, click Add New User.

Reach Out To Our Support Team

Next, use the Still Stuck? section below, or send us an email to support@ssaplugin.com or reach out to us from your Account. Mention that you’ve created a temp admin user for us so that we can expect an email from your WP site.

Let us know what you’re seeing as the issue and links to the pages where the booking calendar is located.

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

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