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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Plugin Detective is a free plugin we use to help us find plugin conflicts. This works by turning plugins on and off until we narrow down the culprit.

Since it’s impossible to test out all the potential plugin combinations, when conflicts arise, we use this to narrow down which plugin is messing with SSA.

The same developers who brought you Simply Schedule Appointments also built Plugin Detective


Using Plugin Detective

First, you’ll need to install and activate Plugin Detective (PD) from the WP plugin directory.

After installation, you should see a new tab at the top called Troubleshoot. This is where you’ll initiate the Plugin Detective.

Opening a New Case

Click on Troubleshoot to start the process. You’ll want to Open a New Case.

Now, you’ll see a mini screen where you can navigate through your site. You’ll need to navigate to the page that you’re having trouble with. That could be a page on the customer-facing site or on any of the WP plugin pages too.

Once you get to the page, click on I’m There.

Opening a new case

Choose Required Plugins

Next, you’ll need to choose the required plugins. If you’re having issues with SSA, whether you’re on a site page or on the admin page, you’ll need to only choose these required plugins:

  • Simply Schedule Appointments
  • Plugin Detective – Troubleshooting

Click I’m Done.

Depending on the plugin you’re troubleshooting, you may need to pick a different set of required plugins.

Choosing the Required Plugins

Begin the Interrogation

Next, you’ll see a screen with all the plugins categorized in three sections:

  • Interrogating: The plugins PD will leave turned on to see if the issue persists.
  • Holding Cell: The plugins PD will leave turned off for this interrogation session.
  • Cleared: Plugins found not to be guilty.

The interrogation always begins with the required plugins, this is to make sure that the plugin itself is not the one with the issue.

Click Start Interrogation.

Interrogation Sessions

Depending on whether this is a true plugin conflict, you’ll now go through a couple of rounds of interrogation sessions.

The mini-screen will appear again, this time only the Interrogating plugins are active. You have to use the mini-screen to see if the issue persists.

  • If the issue is solved, click Yes It’s Fixed. This will lead you through a couple more rounds of interrogation sessions until you find a culprit.
  • If it’s still there, click No It’s Still Broken.

If during the first interrogation session, the issue persists, the case is closed. This means that it wasn’t a true plugin conflict and you’ll need to look elsewhere.

A mock interrogation series

Finding a Culprit… Or Not

If you find yourself in the No Culprit Found screen, this means the issue isn’t because of a plugin conflict. Other potential causes:

  • Theme or child theme
  • The plugins you marked as required
  • MU plugins

If this is the result, please contact our support team and we can look into it!

No Culprit Found Screen in Plugin Detective
No culprit found screen

But, if you find yourself with a culprit, you’ll now be a step closer to figuring out a solution!

You should now contact both us and the other plugin’ developers to see how we can work on compatibility.

Culprit Found Screen in Plugin Detective
Culprit Found example page

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
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