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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

During the troubleshooting process, whether that’s finding a setting that’s causing missing time slots or tracking down a bug, we’ll need to take a better look at your settings. To do this, we suggest three different options for sharing plugin access.

Suggested methods for sharing plugin access:

  1. Sharing admin logins – creating a user
  2. Using a temporary login plugin
  3. Exporting and sending us your plugin settings through a text file

Sharing Admin Logins – Creating a User

To add a WP Admin User, first go to your WP Dashboard. From here, click on the User tab on the left-side panel.

Click on Add New at the top of the page.

Enter the following information:

  • Username: SSASupport
  • Email: support@ssaplugin.com
  • User Role: Admin

To save, click Add New User.


Temporary Login Plugin

We recommend using the Temporary Login Without Password plugin. Using this Temporary Login plugin you can automatically set a time range for when our access expires, see when we last logged in, and count the times we’ve logged in.

Go ahead and install and activate the plugin on your site. After activation go to Users > Temporary Logins. Use the Create New button to add us as a temporary user.

Install & Activate Plugin, Create a new temporary user

Enter the following information:

  • Email: support@ssaplugin.com
  • First Name: SSA Support
  • Role: Administrator
  • Extend Expiry: One week

Temporary Login Actions

Once the user is set up you’ll see the temporary logins listed along with a row of purple action buttons on the right-most column. From there you can:

  • Lock: Disable our login access
  • X: Delete our login access profile
  • Pencil: Edit our information and temp. access settings
  • Envelope: Send us an email containing the login link
  • Link: Copy our login link

Export and Send Us Plugin Settings

First follow the instructions on this guide to export your settings – Migrate Using Import and Export. But, instead of importing the plugin settings code to a new site, please choose the Send To Support option.

After using the Send To Support option, please contact the support team and explain the issue you’re experiencing.


Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.


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