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Emails Not Translating

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

The Language Packs included in the plugin will translate your Booking Calendar and the Admin page. But they’re not for translating emails.

The email notifications will not automatically translate with the language packs. You must manually translate the Subject and Message into your desired language.

If you need to offer appointments in multiple languages, learn more about multi-language site support.

Translating Emails Using Google Translate

Go to your Notifications; you’ll need to update each one of them individually.

Notification in English
Notification in English
  1. Pick one of them to start with and copy everything in the Message box. 
  2. Now, go to Google Translate and Paste the entire section you just copied. 
  3. Copy your translated Message and Paste it back into the SSA Message box.
  4. Repeat this for the Subject. 
  5. Go back and fix all of the Twig templates – these must be in English. Notice how in my example below {% endif %} turned into {% terminara si %}.
Notification translated in Spanish
Notification translated into Spanish

Make sure that all the Twig Code Templates surrounded by the {{ curly brackets }} stay in English. If you don’t check this, you’ll end up with Twig Errors.

How to Avoid Errors in Your Emails

Check to ensure your Message looks correct using the Live Preview Section below the Message editor.  

This is what a Twig Error looks like here; if you see this, go back to Step 5 in the section above.

Screenshot depicting twig errors in an email.
Twig Error in the Notification Editor

Use Twig to Swap Message Based on Locale

Another workaround for translating your notification messages to multiple languages is to use a Twig template to detect the customer’s language and set up a conditional statement to swap the messages automatically.

For example, if the customer’s language locale is Spanish or “es_MX,” then send the Spanish version of the notification. Otherwise, send the English or “en_EN” language locale message.

{% if Appointment.customer_locale == "REPLACE WITH LANGUAGE CODE" %}

Message for the alternate language.

{% else %}

My default message.

{% endif %}

Learn more and see an example using this twig workaround to support multiple languages in the notifications.

Still stuck?

File a support ticket with our five-star support team to get more help.

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