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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

The Availability Detective is a fast, easy tool that helps you figure out why your appointments aren’t appearing on your website as planned. It also helps our support team fix issues faster, by checking for the most common problems first.

You can also manually troubleshoot the settings yourself using our Availability Troubleshooting guide.


What Availability Detective looks for

The Availability Detective can tell you if one of your simple appointment settings are causing missing appointments. The detective is still a work in progress and we will continue to work on it to make it smarter.

But, in the meantime, it can detect whether one of the following settings is causing a conflict:

  • Maximum booking notice
  • Minimum booking notice
  • Availability window
  • Maximum bookings per day

It also might be able to catch issues caused by:

  • Blackout dates
  • Google Calendar

The Availability Detective is not yet compatible with the Team booking feature.


How to find the Availability Detective

You can find the Troubleshoot Availability button in the Book an Appointment screen, or in the Appointment Types tab.

From the Appointments Page

Click on the + Book an Appointment button and find the Troubleshoot Availability (Beta) button.

From the Appointment Types Page

While in Simply Schedule Appointments, go to Appointment Types and select an appointment you want to troubleshoot. Then, scroll down and look for the Availability button. At the bottom of that menu, click on the Troubleshoot Availability button.

When you click this, you will be asked to confirm that you want to leave without saving changes. Click Discard Changes to leave and go to the troubleshooter.


How to use the Availability Detective

Choose an Appointment Type

Once you’re in the troubleshooter, you need to tell it where to look for problems. To do this, choose the type of appointment to troubleshoot from the dropdown menu.

The next screen will show you the settings for that appointment type.

Pick a Date and Time

Choose the date you want to troubleshoot, and then pick the time. The Availability Detective will let you know what settings are preventing that appointment time slot from showing up.

If everything looks good, the troubleshooter will say the time slot is available.

Or, if the detective can’t find the reason, it’ll let you contact us directly.


Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
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