Back to Appointment Types Guides

Advanced Scheduling Options

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

The basic Scheduling Options (Buffers, Per Day Limit, and Notice Required) can take care of most scheduling needs. However, there are many special situations where you want to use the Advanced Scheduling Options for your Booking Calendar.

The Advanced Scheduling Options are useful when you want to limit:

  • When time slots are bookable using Availability Window
  • When visitors can access your calendar using Booking Window
  • How far into the future visitors can book time slots using Advance

Or, when you need to allow your Appointment Types to have Independent Availability.

Potential Use Cases for Advanced Scheduling Options

  • Take interview appointments during a three-day job fair using Availability Window
  • Offer a limited-time offer for a free consultation session using Booking Window
  • Schedule only seven days into the future to avoid making long term-commitments

Find Advanced Scheduling Options

Go to SSA Settings and click the Edit link on the Advanced Scheduling Options card. Within the Advanced Scheduling Options page, you’ll see two toggles:

  • Enable Advanced Scheduling Options for Appointment Types
  • Give appointment types independent availability

We’ll go over each of these options below.

Settings screen showing Advanced Scheduling Options

Give appointment types independent availability

By default, when someone books a time slot for an Appointment Type, all your other Appointment Types block off that same time slot. Turn this on if you’d like to allow your Appointment Types to book appointments during the same time slots.

Learn more about Independent Availability.

Enabling Advanced Scheduling Options for Appointment Types

Turning this on will allow you to use three more settings within the Appointment Type settings.

  • Availability Window – Availability Tab
  • Advance – Scheduling Options Tab
  • Booking Window – Scheduling Options Tab

Adjust these new settings in your Appointment Type settings under the Scheduling Options tab and the Availability Tab.

Availability Window

Infographic displaying how time slots are bookable within an Availability Window enabled by the Advanced scheduling options.
Can Only Book Time Slots Inside Availability Window

Under the Availability tab in the Appointment Type Settings, you’ll see a start and end date setting for the Availability Window.

This will let you choose a date range for when to show time slots. A customer looking at your Booking Calendar can only see time slots within these chosen dates.

Screen shot of the Availability Window settings
Appointments will only happen between October 1 and October 31, 2018

You could also just use one of the fields.

Only use the Start Date to show time slots starting at a specific date and time.

Only use the End Date to show time slots up until a specific date and time.

Example

Let’s say that you’ve set the Availability Window between:

  • Start: Wednesday, April 14th @ 12 AM
  • End: Saturday, April 17th @ 12 AM
The screenshot displays the availability window and which time slots will show.

This would mean any availability you set on Wednesday, Thursday, and Friday will be bookable.

Even though we’ve selected availability on Monday and Tuesday, since we’ve added the Availability Window, these time slots will not be available to book.

Infographic depicting how an Availability Window works. The days fall between the window.

Advance

In the Scheduling Options tab in the Appointment Type Settings, you’ll see a setting called Advance.

This limits how far into the future customers can book appointments. A customer looking at your Booking Calendar can’t see time slots beyond this chosen time.

Screen shot of the advance feature for controlling how far into the future customers can book appointments
Allow customers to book appointments only 90 days into the future.

Example

Let’s say you’ve set the Advance setting to 3 days (or 72 hours).

This means that any time slots beyond 3 days will not be bookable. The end-user will only be able to see time slots between now and 72 hours from now.

Infographic depicting how far into the future users can book.

Booking Window

Infographic depicting the booking window within the advanced scheduling options and how it compares to a closed curtain or door.
Can Only View the Booking Calendar During the Booking Window

Finally, in the Scheduling Options tab, you’ll see a start and end date setting for a Booking Window.

This limits when customers can access your calendar to book any time slot.

A customer visiting your Booking Calendar outside this date range can’t book any time slots. A message says, “This appointment type cannot be booked at this time”.

Screen shot of the booking window fields
Booking window for when customers can access the booking form to book.

You could also just use one of the fields.

Only use the Start Date to give access to all the time slots starting at a specific date and time.

Only use the End Date to give access to all the time slots up until a specific date and time.

Example

Let’s say you’ve set the Booking Window between:

  • Start: Thursday, April 15th @ 12 AM
  • End: Saturday, April 17th @ 12 AM

This means customers can access all of your available time slots on Thursday the 15th and Friday the 16th.

If they visit the booking calendar any day other than that specific Thursday and Friday, they won’t see any time slots at all.

Infographic showing how the booking window limits access to the calendar, using Advanced scheduling options.

Booking Window vs Availability Window

The Booking Window limits when customers can access the Booking Calendar to book any time slot. The Availability Window limits when the time slots take place.

Example

You want to do 20-minute photography sessions during a company holiday party.

The holiday party is happening on Saturday, December 14, from 4 PM to 8 PM.

Employees of the company can start booking at noon on Wednesday, December 4.

Here’s how you’d set that up:

  • Define a new Appointment Type and name it Company Photo Sessions
  • Then set up the following settings on your Appointment Type:
    • Duration to 20 minutes
    • Availability from 4 PM – 8 PM on Saturdays
    • Availability Window to start on December 14 at midnight and end at midnight on December 15.
    • Booking Window to start on December 4th at noon.

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

Related Guides