You have a booking form on your site so you can be more efficient with your time. But we’ve all had that client who makes a mistake and then emails (or worse, texts) you to make a change. And then another one. And pretty soon, you haven’t saved any time at all. Our newest release fixes all that – and empowers your clients to change/cancel/reschedule their appointment all on their own!

First up, when your customer gets to the end of the booking process, instead of hitting somewhat of a dead-end, we ask what they would like to do next. And give them the opportunity to reschedule or edit the information they entered when they booked.

Just last week I was booking a hotel room and didn’t notice until after it was finished that I had accidentally put the wrong checkout date! Fixing it was a real hassle – I had to wait to receive the confirmation email, dig around for a login and password, and then I was finally able to fix it. But your customers will be able to fix an issue like that lickety-split now with our helpful links on the confirmation screen:

Your appointment is booked free consultation
Your appointment is booked: Free consultation

Both you and your customer will also get a link to edit or cancel the appointment in your notification emails as well – that will take you to a page where you can cancel, reschedule, or just edit the appointment information:

Edit, Reschedule, or cancel appointment
Edit, Reschedule, or cancel appointment

And just in case your customer tries to edit the appointment information for an appointment that’s already canceled, they’ll see that it’s canceled and their only option will be to book a new appointment:

This appointment has been cancelled screenshot
This appointment has been cancelled screenshot

Your customer will see a similar message if they try to edit an appointment that’s in the past. They won’t get any links for editing and instead will just get a link to schedule a new appointment.

These small changes should make a smoother booking experience for your customers – which of course saves you more time!

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Appointment Scheduling Illustration

7 Responses

  1. What happens if you (the business owner) needs to cancel the appointment? Especially with the new add-on that allows people to book more than one appointment per time slot. Would the list need to be exported and each person contacted directly?

    1. Hello Diane, the plugin currently doesn’t have a way to restrict customers from cancelling or rescheduling.

  2. Other ppl have asked in 2020: How do I set a time policy so they have until 48 hours to cancel or reschedule?

    It’s September 2021 now..

    This is a popular request, has any movement been made on it? Is there a way to make it so that a customer can’t cancel at all, they’d have to contact us directly?

    1. Hello Sheldon,

      We can offer a workaround via CSS to remove the customer’s ability to cancel/reschedule, but a timed limit can’t be set.

      If you’d like to remove the option to cancel/reschedule, go to SSA Settings > Styles > Custom CSS and enter the following CSS snippet:

      /* Hide the ‘reschedule’ and ‘cancel’ button on confirmation screen */
      .md-card-actions.cancellation-actions .appointment-reschedule-button,
      .md-card-actions.cancellation-actions .appointment-cancel-button {
      display: none;

      Feel free to contact us at [email protected] for more questions πŸ™‚

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