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“Google hasn’t verified this app” Error or Periodic Disconnecting

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

This guide is for those experiencing the “Google hasn’t verified this app” error or if you see that the sync isn’t working every couple of weeks or so.

Screenshot depicting that Google hasn't verified this app error message.

By the way, you don’t need to verify the app – since this is an app for personal use along with a WordPress plugin, verification isn’t necessary. Read more about this in our FAQ guide.

How to Fix Google Connection Issues

This issue arises when the app is in Testing mode rather than In Production mode. This step is at the end of the App Registration within the Google Client ID and Secret guide.

To Publish the app and fix these issues, first go to https://console.developers.google.com/.

Go to the Project You Created

Make sure you’re on the right project. You should see the project name in the top-left corner in the header bar. If you don’t see it, click the dropdown and choose the project you created.

Navigate to the dropdown depicting the projects by the Google Cloud logo and select the correct project.

Open the OAuth Consent Screen Tab

Next, you’ll need to open the OAuth Consent Screen Tab. It should be on the left-side panel. This should give you an overview of your app, but in this case, we only care about the Publishing Status.

0Auth Consent Screen Navigation Item.

Publish the App

Under Publishing Status, you should see something that looks like this:

Publishing Status for the Booking Calendar app.

Go ahead and click on Publish App and Confirm the pop-up. This will tell you that this needs verification.

But again, you don’t need to verify the app – since this is an app for personal use along with a WordPress plugin, verification isn’t necessary. Read more about this in our FAQ guide.

After publishing, you should see that the app is In Production.

Publishing Status of the App is In Production.

Go Back to SSA and Save and Authorize Again

After publishing the App on the Google API side, you can return to SSA and finish making the connection. You’ll notice that you won’t run into the “Google hasn’t verified this app” screen anymore.

Follow the instructions from this step in the Google Client ID and Secret guide.

Still stuck?

File a support ticket with our five-star support team to get more help.

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