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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition


In this guide, we’re going to show you all of the supported Formidable Forms merge tags that you can use to access SSA appointment information for the form.

Please remember that if you use Formidable Forms for the notifications, you can disable the default email notifications in SSA. They are set up to automatically send once you finish the Setup Wizard.


General Appointment Merge Tags

Replace FIELD_ID_HERE with your field’s ID.

Appointment Type Slug

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="appointment_type_slug"]

Appointment Type Title

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="appointment_type_title"]

Appointment Type Instructions

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="instructions"]

Web Meeting URL

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="web_meeting_url"]

Keep in mind the web meeting URL will not work with a Zoom-generated link unless you delay notifications with Formidable Forms. A static Zoom link entered as a Custom Meeting URL will still work.

Cancellation/Rescheduling Link

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="public_edit_url"]

Add to Calendar ICS Link

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="add_to_calendar_link_ics"]

Add to Google Calendar Link

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="add_to_calendar_link_gcal"]

Quick Linking Tip

The merge tags for links can be made into Pretty Links by using those merge tags as the “URL” part of a web link.

Use the merge tag in the URL of the link to display a pretty link

Team Member Merge Tags

When using the Team booking feature, you may want to include information related to the Team member assigned to the booking.

Team Member Name

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="team_member_name"]

Team Member Email

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="team_member_email"]

Admin Formatted Merge Tags

Date + Time + Timezone

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="FIELD_ID"]

Date Only

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="start_date_only"]

Time + Timezone

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="start_time_only"]

Customer Formatted Merge Tags

Date + Time + Timezone

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="customer_start_date"]

Date Only

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="customer_start_date_only"]

Time + Timezone

[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="customer_start_time_only"]

Format Modifier

Modify the appointment time and date merge tags such as:

  • customer_start_date
  • business_start_date

Using the Format merge tag modifier.

Not all Format strings are compatible with our Appointment date and time data. Only the Format strings listed below are supported.

  • m: The month, number representation (1-12)
  • M: The month, three-letter textual representation (Dec)
  • F: The full name of the month (January)
  • d: Day of the month, leading zeroes (01 to 31)
  • j: The day, no leading zeroes (1 – 31)
  • l: Full textual representation of the day of the week (Sunday or Saturday)
  • Y: Year, in 4 digits (2023)
  • g: 12-hour time format, no leading zeros (4 or 12)
  • H: 24-hour time format, with leading zeros (04 or 24)
  • i: Minutes (00 to 59)
  • a: Lowercase Ante meridiem and Post meridiem (am or pm)
  • e: Timezone identifier (America/Los Angeles)
[frm_ssa_merge_tag id=[id] field_id=FIELD_ID_HERE merge_tag="customer_start_date:format:m/d/Y e"]

Example Scenario

For example, if the name of my Appointment field is “Book a call,” and Formidable Forms gave it the ID of 4, then my merge tags would look like this:

Cancellation/Rescheduling Link: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="public_edit_url"]

Appointment Type Slug: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="appointment_type_slug"]
Appointment Type Title: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="appointment_type_title"]

Admin Formatted Date + Time + Timezone: [frm_ssa_merge_tag id=[id] field_id=4]
Admin Formatted Date Only: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="start_date_only"]
Admin Formatted Time + Timezone: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="start_time_only"]

Customer Formatted Date + Time + Timezone: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="customer_start_date"]
Customer Formatted Date Only: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="customer_start_date_only"]
Customer Formatted Time + Timezone: [frm_ssa_merge_tag id=[id] field_id=4 merge_tag="customer_start_time_only"]
How the Formidable Forms merge tags look upon submission

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