Introduction

A collection of our default notification templates. Use these as a base for writing your own customized messages.

Read more about how to customize the Subject and Message in our Custom Message and Subject guide.

Appointment Booked Notification Templates

A confirmation notification can be sent to your customer and admin when an appointment is booked. These are our default messages.

Admin Message

{{ Appointment.customer_information.Name }} just booked an appointment on {{ Global.site_url }}

Appointment Details: 
Starting at {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.date_timezone) }}

{% if Appointment.AppointmentType.instructions %}
Instructions: {{ Appointment.AppointmentType.instructions|raw }} 
{% endif %}

{% if Appointment.web_meeting_url %}
At your appointment time, join the meeting using this link: {{ Appointment.web_meeting_url }}{% endif %}

Type: {{ Appointment.AppointmentType.title|raw }}

Customer details: 
{{ Appointment.customer_information_summary }}

Example

Customer Message

Hi {{ Appointment.customer_information.Name }},

This is a confirmation of the appointment you just booked on {{ Global.site_url }}

Appointment scheduled for {{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.customer_timezone) }}

{% if Appointment.AppointmentType.instructions %}
Instructions: {{ Appointment.AppointmentType.instructions|raw }} 
{% endif %}

{% if Appointment.web_meeting_url %}
At your appointment time, join the meeting using this link: {{ Appointment.web_meeting_url }}{% endif %}

Type: {{ Appointment.AppointmentType.title|raw }}

Your details: 
{{ Appointment.customer_information_summary }}

If you need to cancel or change your appointment, you can do so by visiting this link: 
{{ Appointment.public_edit_url }}

Example

Appointment Canceled Notification Templates

When an appointment is canceled, a notification can be sent to your customer and admin. These are our default messages.

Admin Message

Your appointment "{{ Appointment.AppointmentType.title|raw }}" with {{ Appointment.customer_information.Name }} has been canceled

*** Canceled *** 
Appointment Details: 
{{ Appointment.start_date | date("F d, Y g:ia (T)", Appointment.date_timezone) }}

Type: {{ Appointment.AppointmentType.title|raw }}

Customer details: 
{{ Appointment.customer_information_summary }}

Example

Customer Message

Hi {{ Appointment.customer_information.Name }},
Your appointment "{{ Appointment.AppointmentType.title|raw }}" (booked on {{ Global.site_url }}) has been canceled

Example

Related Guides

• 

  Advanced Twig

• 

  Basic Twig

• 

  Custom Subject and Message

• 

  Custom Email Styles for Notifications