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Custom Fields for Customer Information

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Create custom fields to collect tailored information when your customer books an appointment.

Custom fields include checkboxes, radio buttons, multi-line text, single-line text, and phone numbers.

How custom fields look like in the booking form

Video Walkthrough

YouTube video

Required Name and Email Fields

The Name and Email fields are non-removable and permanently set to “Required” for the Appointment Type. The plugin was coded around having these filled in and needs them to function correctly.

When editing the custom fields for an Appointment Type, you’ll see that these two fields have disabled gray icons in front of them. You don’t have the option to edit or delete these two fields.

But you can clone or reorder them in the Premium Editions of the plugin!

To change their Labels, you’ll need to use one of the solutions listed in our guide to Change the Text Phrasing in the Plugin.

Screen shot of the custom fields of an appointment type showing name and email address
The default custom fields section of an appointment type

Adding a New Field

To add a new field, click the + Add field button. A modal will open where you can add the details for your custom field.

Adding a new field and opening the settings modal

The following fields are available:

  • Label: Set the name of the field. Your customers will see this in the booking form and email notifications.
  • Required: Check the box to make this field a requirement for completing the booking form. If left unchecked, it becomes an optional field.
  • Type: This chooses how your customer interacts with the field.
    • Single-Line Text: Best for short answers
    • Multi-Line Text: Best for answers longer than a simple sentence
    • Checkboxes: Best for selecting multiple options in a list
    • Radios: Best for selecting a single option in a list
    • Phone Number
  • Values: If you choose Checkboxes or Radios, this field will appear in the modal. Enter each option you want to list by entering each value on a new line.
  • Icon: To display an icon next to the field name, choose one from the drop-down list.
  • Instructions: This bit of helpful text will show up below the field in the booking form.

Click the Update button to save your settings and close the modal.

Include a Link in the Field Instructions

To add a clickable link to the field instructions, you can use our <a> tag snippet.

This could be helpful for linking to another page with a consent form. Use this with a required checkbox to make your booking form GDPR compliant.

<a href="INSERT_URL_HERE" target="_blank"> INSERT_LINK_TEXT </a>

Editing a Field

To edit a custom field, click the cog icon to the right of the field.

This opens the field menu, where you can Click the Edit option. After you’re done editing, click Update.

Editing a field

Cloning a Custom Field

If you’re adding multiple fields with similar settings, you can save time by cloning an existing field rather than creating new ones from scratch.

To clone an existing field, click the cog icon to the right of the custom field, then select Clone from the menu.

A copy of the field will open in a modal dialog where you can adjust the settings. After adjusting, click the Update button.

Cloning a field

Deleting a Custom Field

To remove a field, click the cog icon to the right of an appointment type and select Delete from the menu.

Deleting a custom field

Reordering Custom Fields

You can re-arrange your Custom fields into any order you like on the booking form.

To re-order the fields, place your mouse over either the name of the field or the icon in front of the field. You’ll see the cursor change to the move cursor.

Click and drag the custom field up or down to its new position in the list.

Re-arranging the fields in the list

Display a Custom Field in a Notification

Visit our other guide on how to display a custom field in a notification.

Still stuck?

File a support ticket with our five-star support team to get more help.

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