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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

When you start using Simply Schedule Appointments, we do our best to guess your correct timezone. Most of the time this works pretty well, but sometimes, depending on your browser, device, and settings, we’re not able to accurately guess your correct timezones.

If we aren’t able to correctly guess your timezone, then the default standard UTC timezone is given to you. Which we highly recommend that you change.

Other timezone questions are answered, here: Working with Timezones FAQ


Timezones Overview

We use the standard list of Location timezones from IANA (Internet Assigned Numbers Authority). This list includes a wide variety of timezones, including templates like this:

  • Continent/City
  • Country/Region
  • Country

Some time zones do not follow Daylight Savings, summer time, and local law changes so it’s important to use the correct one that suits your location.

You might find that once Daylight Saving begins or ends, that all of your scheduled appointment times are off by an hour because you’re using the incorrect one.

To make sure that your Booking Calendar is displaying the correct time all year round, we recommend you use a timezone using the Continent/City template. They’re contextual, and will always be correct to tell you the time in that specific area.

Continent/City – Canonical

The timezones that follow the Continent/City template look like this:

  • Africa/Cairo
  • America/Los_Angeles
  • Antarctica/South_Pole
  • Asia/Calcutta
  • Atlantic/Reykjavik
  • Australia/Melbourne
  • Europe/Amsterdam
  • Indian/Maldives
  • Pacific/Honolulu

Notice that some like, Indian/Maldives, don’t necessarily follow the template per se. Since this island is technically not connected to a Continent, the IANA system associates them with the Ocean they’re located in.

The Continent/City template timezones are the recommended option because they take daylight savings time, law ordinances, and the areas’ specific timezone conditions into account.

Country/Region

The IANA list also includes the Country/Region template, here are some examples with their associated Continent/City template:

  • US/Eastern → America/New_York
  • Brazil/West → America/Manaus
  • Canada/Mountain → America/Edmonton
  • Australia/North → Australia/Darwin
  • Mexico/BajaNorte → America/Tijuana

Country

The IANA list also includes just the name of a country like these, again, here are some examples with their associated Continent/City template:

  • Turkey → Europe/Istanbul
  • Singapore → Asia/Singapore
  • Portugal → Europe/Lisbon
  • Poland → Europe/Warsaw
  • Japan → Asia/Tokyo
  • Israel → Asia/Jerusalem

The Country/Region and Country templates are not the preferred timezone, the Wiki IANA list can show you the Canonical/Primary timezone in the Continent/City template.

Wiki IANA listing and how to find the canonical timezone for any listing
Wiki IANA listing and how to find the canonical timezone for any listing

Picking Your Timezone

To find the option that best suits you:

  1. First think of the closest major city to you. For example, let’s say it’s Austin, Texas.
  2. Next, go to Google and search, “Timezone for Austin Texas IANA”. The keyword is “IANA”, this will return the timezone in the Continent/City template we’re looking for.
  3. In my example, it gave me America/Chicago. So lastly, I want to double-check that this will be a good timezone for me by checking whether it matches:
    • My local UTC offset (UTC-6, UTC-5)
    • The local Daylight Savings changes

Searching in the SSA General Settings

There are hundreds of official timezones around the world, so we provide a handy search in the General Settings page to help narrow down the choices. Just type into the field at the top of the dropdown control to narrow down the list of options:


Still stuck?

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