Back to Troubleshooting Guides

Admin App or Booking App Never Loads

This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

Plugin Loading Issues are usually difficult to track down, especially when they’re only seen on a single site. We only know of one reason that’s known to cause these issues. Otherwise, the loading is caused by bugs in our plugin. This means that our developers will need to get a closer look.

Plugin loading issues are usually seen as:

  • An “Oh for fox sake” screen.
  • “Communication Lost” error message.
  • Never-ending loading issues.

Permalink Compatibility

One reason you might be having loading issues is that your permalink settings are incompatible with our plugin.

The Plain setting is known to cause loading issues with SSA and other plugins. Or, if you’re using a Custom Structure, double-check to ensure there are no mistakes.

The WordPress API, in general, doesn’t work when you’re using Plain – this is most likely going to affect other plugins as well, not just SSA.

How to Change Your Permalink Settings

To change your WordPress permalink settings, go to Settings > Permalinks and make sure your site doesn’t have Plain selected.

Screenshot of WordPress Permalink Settings page with an arrow pointing to a box outlining common settings. The 'Plain' setting can pertain to when the admin app or booking app never loads.

Let Our Developers Troubleshoot

The quickest way our support team can resolve these issues is if you grant us a temporary admin user.

After we resolve your issue, feel free to remove the user. This is why we say it’s temporary!

Notice

We will never make any changes to your theme or other plugins without your permission. However, we may install the Plugin Detective to find any plugin conflicts or make changes to SSA itself.

We always follow up with you on the issue we find and what we did to solve it. Or, sometimes, it will need to be solved by another plugin dev or your host.

How to Add A WP Admin User

To add a WP-Admin User, you must go to your WP Dashboard.

From here, click on the User tab on the left-side panel.

Click on Add New at the top of the page.

Entering the user information for the admin user.

Enter the following information:

To save, click Add New User.

Reach Out To Our Support Team

Next, use the Still Stuck? in the section below, send us an email at [email protected], or reach out to us from Your Account. Mention that you’ve created a temp admin user for us so that we can expect an email from your WP site.

Let us know what you see as the issue, and provide links to the page(s) where the booking calendar is located.

Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

  • Please provide any information that will be helpful in helping you get your issue fixed. What have you tried already? What results did you expect? What did you get instead?
  • This field is for validation purposes and should be left unchanged.

Related Guides