Introduction

Everything you need to know about how the MemberPress integration works with Simply Schedule Appointments, all in one handy place. See below for some of the most asked questions about the integration.

How does the integration work when subscriptions are upgraded in MemberPress?

At this time, the integration does not support upgrading subscriptions in MemberPress. 

If the Groups feature is used for upgrading/downgrading, and a member upgrades to a different membership, the original appointments will be kept. And, we don’t transfer the appointments to the new subscription, so in addition to the old subscriptions’ appointments, the user will be able to schedule more appointments with their new subscription.

What happens when subscriptions are canceled and customers have appointments booked?

When subscriptions are canceled, the existing appointments are kept for the member since the appointments were booked during the active subscription. However, the member will be unable to book more appointments since the subscription is canceled.

Why are the Stripe and PayPal integrations not working when members are booking appointments in their subscriptions?

The Stripe and PayPal integrations in Simply Schedule Appointments are disabled when using the MemberPress integration. This is because it is assumed that the member has already paid through their membership.

Any appointment types listed outside of the account area or not using the special MemberPress and Simply Schedule Appointments integration shortcodes will still have payments enabled. Thus it will still be possible for users to book outside the membership, too, if necessary.

Related Guides

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  MemberPress Appointments for Memberships

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  Appointments Tab for Member Dashboards

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  Multi-Language Site Support

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  Let Employees Manage Admin Page