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This guide applies to:

  • Basic Edition
  • Plus Edition
  • Pro Edition
  • Business Edition

Introduction

If you’re experiencing an error along the lines of, “The content can’t be loaded, since it is not allowed on the site. Contact the administrator“. And, your site is blocking SSA from loading. Then, it’s most likely being caused by the Cookies and Content Security Policy plugin.

In this guide, we’ll show you a solution to work around this issue.


How to Fix the Content Can’t Be Loaded Error

The content can't be loaded, since it is not allowed on the site. Contact the administrator

The main cause of this problem is that the Cookies and Content Security Policy (CCSP) plugin is blocking all iframes. Since SSA uses iframes to display on your site, this will also block SSA from loading.

To fix this, from your WordPress Dashboard, go to CCSP plugin settings > Domains tab > under the Frames field, enter your website’s URL.

This will allow any iframes from your own site to load and prevent the error, “The content can’t be loaded, since it is not allowed on the site. Contact the administrator” from appearing over SSA.


Still stuck?

File a support ticket with our five-star support team to get more help.

File a ticket

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