For this position you’ll need to answer questions and troubleshoot for our two WordPress plugins: Simply Schedule Appointments and Draw Attention.
A few tips for you before you start the questions:
- - The answers to these questions can be found in our plugin documentation/help center.
- - We use a friendly and informal tone with our customers, so write like you’re writing to a co-worker to help them with an issue.
- - For many of our customers, English is not their first language, so be clear and keep things simple.
- - These aren’t trick questions or anything – they shouldn’t take a long time to answer.
We understand you aren’t familiar with our plugins and all the technical details yet, so don’t worry about getting all the details correct. It’s perfectly fine to send a short but thoughtful answer with a link to the relevant documentation article.
By the way, these are real-life questions we’ve gotten from customers, but we’ve removed any identifying information.
Documentation for Draw Attention
Documentation for Simply Schedule Appointments
I am not receiving the emails to say we have had an appointment booked. I have my email set as the admin email, so not sure what is going wrong. This is really frustrating, my customers are upset, I've been trying everything all morning.
I've been checking out your plugin and I want to use this with my tutoring business. I have some questions before I decide to purchase it.
a) Can your plugin book one-on-one appointments?
b) Is there a way to book classes?
c) I need to use Google Calendar
d) Reminders and SMS?
Also, what's your refund policy?
Thanks in advance!
I have now created my first interactive image with a dozen or so hotspots.
I would like to experiment with an extended version of the basic image, i.e. the original image with extra pieces added as left and right 'sidebars'.
How can I duplicate my original interactive image, along with all its hotspot areas, to that I may use the duplicate to experiment upon?
I look forward to your comments.
It's not working. Please help.