Application Form

Let's Get Started 🥳
Name*
First and Last Name
Email*
How did you find us?*
- Reddit
- Twitter
- jobs.wordpress.net
- Facebook Groups
- Indeed
Resume
Drop files here or

Accepted file types: jpg, jpeg, pdf, png, Max. file size: 50 MB.

Getting to Know You 🌟
For this section, we want to learn about your interests and how you can contribute to our team. We’d love to hear about what your skills are, what you’re learning about, and what you’re currently working on.
Tell us about yourself.*
What appeals to you most about this role?*
Tell us about your history with WordPress*
Could you tell us about your customer service work experience?*
Could you tell us about your quality assurance work experience?*
LinkedIn URL
GitHub URL
Personal Website URL

Customer Service Survey 🎖
In this section we’d like to see how your ideals match up to ours, we want to work with someone who understands how important this role is.
What does 'good' customer support mean to you?*

Sample Support Questions ✏️
We’d like to see how you’d handle some real-life support questions from our customers.
For this position you’ll need to answer questions and troubleshoot for our two WordPress plugins: Simply Schedule Appointments and Draw Attention.

A few tips for you before you start the questions:
- The answers to these questions can be found in our plugin documentation/help center.
- We use a friendly and informal tone with our customers, so write like you’re writing to a friend to help them with an issue.
- For many of our customers English is not their first language, so be clear and keep things simple.
- These aren’t trick questions or anything – they shouldn’t take a long time to answer.
We’re aware that you aren’t familiar with our plugins and all the technical details yet, so don’t worry about getting all the details correct. It’s perfectly fine to send a short answer with a link to the relevant documentation article.

By the way, these are real-life questions we’ve gotten from customers, but we’ve removed any identifying information.

Documentation for Draw Attention
Documentation for Simply Schedule Appointments
Question For Simply Schedule Appointments (hint: email delivery issues)*
Hello team, I am not receiving the emails to say we have had an appointment booked. I have my email set as the admin email, so not sure what is going wrong. This is really frustrating, my customers are upset, I've been trying everything all morning. Thanks, Lisa
Question For Simply Schedule Appointments (hint: You'll need to look around the Help Center)*
Hello, I've been checking out your plugin and I want to use this with my tutoring business. I have some questions before I decide to purchase it. a) Can your plugin book one-on-one appointments? b) Is there a way to book classes? c) I need to use Google Calendar d) Reminders and SMS? Also, what's your refund policy? Thanks in advance! Sandra
Question For Draw Attention (hint: duplicating/cloning guide)*
Hi, I have now created my first interactive image with a dozen or so hotspots. I would like to experiment with an extended version of the basic image, i.e. the original image with extra pieces added as left and right 'sidebars'. How can I duplicate my original interactive image, along with all its hotspot areas, to that I may use the duplicate to experiment upon? I look forward to your comments. Best regards Jeff G.
Question For Any Plugin (hint: just do your best - we get this regularly)*
It's not working. Please help. Chris

A Quick Overview

How this works

Step 1 of 5

Let's Get Started 🥳

General Work Information 👨‍💻👩‍💻

Getting to Know You 🌟

Customer Service Survey 🎖

Sample Support Questions ✏️